At Roguegears, we prioritize efficient shipping while ensuring clear guidelines for our customers. By placing an order, you agree to the following terms:
- Shipping Fees: All shipping costs, including duties, taxes, and customs charges (if applicable), are the responsibility of the customer and are non-refundable. Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
- Processing Time: Orders are typically processed within 3-5 business days of payment confirmation. Processing times may vary during peak seasons or due to unforeseen circumstances, and Roguegears is not liable for delays in processing.
- Delivery Estimates: Estimated delivery times provided at checkout are approximate and subject to carrier delays, customs clearance, or other factors beyond our control. Roguegears does not guarantee delivery dates and is not responsible for delays caused by shipping carriers.
- Lost or Damaged Packages: Responsibility for lost or damaged packages lies with the shipping carrier once the order leaves our facility. Customers must file claims directly with the carrier for resolution.
- Incorrect Addresses: Roguegears is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer. Reshipping fees will apply for returned packages requiring redelivery.
- International Shipping: Customers are responsible for understanding and complying with their country’s import regulations, taxes, and customs duties. Roguegears is not liable for packages held or refused by customs.
By placing an order with Roguegears, you agree to this Shipping Policy, ensuring smooth transactions while supporting our commitment to quality service.